{"id":2811,"date":"2026-06-16T01:49:42","date_gmt":"2026-06-15T23:49:42","guid":{"rendered":"https:\/\/blushforever.co.za\/?page_id=2811"},"modified":"2026-06-27T04:00:02","modified_gmt":"2026-06-27T02:00:02","slug":"policies","status":"publish","type":"page","link":"https:\/\/blushforever.co.za\/index.php\/policies\/","title":{"rendered":"Refund Policies & Fair Resolutions"},"content":{"rendered":"\n
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Fair Resolutions<\/strong><\/h2>\n\n\n\n
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Fresh flowers are time-sensitive. If an order arrives damaged, incorrect, or visibly not as expected, report it quickly so we can assess it properly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n

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Our Policy in Short<\/strong><\/p>\n\n\n\n

Blush Forever sells fresh flower bouquets and gift-ready arrangements for Durban delivery.<\/p>\n\n\n\n

Because flowers are perishable, bouquet issues must be reported within 2 hours of delivery. This allows us to review the condition of the flowers before heat, handling, storage, or water conditions affect the bouquet after arrival.<\/p>\n\n\n\n

If the issue qualifies, we may offer a suitable resolution such as a replacement, equivalent alternative, partial refund, refund, or store voucher.<\/p>\n<\/div>\n\n\n\n

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When to Contact Us<\/strong><\/p>\n\n\n\n

Contact Blush Forever within 2 hours of delivery if your bouquet arrives:<\/p>\n\n\n\n

Damaged
Noticeably wilted
Incorrect
Missing a paid add-on
Materially different from the confirmed order<\/p>\n\n\n\n

Please send your order details and a clear photo of the bouquet as received.<\/p>\n<\/div>\n\n\n\n

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What May Qualify<\/strong><\/p>\n\n\n\n

A resolution may be considered when the issue can be reasonably linked to preparation, fulfilment, or delivery.<\/p>\n\n\n\n

This may include:<\/p>\n\n\n\n

Damaged bouquet on arrival
Incorrect product delivered
Missing paid add-on
Visible freshness issue at delivery
Material difference from the confirmed order<\/p>\n\n\n\n

Each case is assessed using the order details, delivery timing, and photos provided.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Usually Does Not Qualify<\/strong><\/p>\n\n\n\n

Some issues fall outside delivery-condition assessment once the bouquet has been received.<\/p>\n\n\n\n

This may include:<\/p>\n\n\n\n

Reports made after the 2-hour delivery window
Flowers left in heat or direct sunlight after delivery
Flowers not placed in water after delivery<\/p>\n<\/div>\n\n\n\n

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Minor natural variation in rose shade, bloom stage, or stem size
Change-of-mind cancellations after preparation has started
Requests based only on stem counting, unless the product was sold as a specific rose-count bouquet<\/p>\n\n\n\n

Fresh flowers naturally vary. Product photos show the intended style, colour direction, and presentation, but small differences may occur due to season, bloom stage, and availability.<\/p>\n<\/div>\n\n\n\n

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Resolution Options<\/strong><\/p>\n\n\n\n

Where appropriate, Blush Forever may offer one of the following:<\/p>\n\n\n\n

Replacement bouquet
Equivalent alternative
Partial refund
Refund
Store voucher credit<\/p>\n\n\n\n

The suitable option depends on the issue, timing, product type, delivery condition, and available stock.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Resolution Timing<\/strong><\/p>\n\n\n\n

Valid delivery-condition issues are reviewed as soon as possible after we receive the required details.<\/p>\n\n\n\n

Where enough information is provided, Blush Forever aims to move toward a fair resolution within 2 to 5 hours.<\/p>\n\n\n\n

Refund processing times may depend on the payment provider or bank.<\/p>\n<\/div>\n\n\n\n

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Cancellations and Changes<\/strong><\/p>\n\n\n\n

Order changes are best requested as early as possible.<\/p>\n\n\n\n

Once flowers have been sourced, prepared, packed, or scheduled for delivery, changes or cancellations may not be possible.<\/p>\n\n\n\n

Custom bouquet requests, same-day orders, and larger arrangements may have shorter change windows because preparation starts earlier.<\/p>\n<\/div>\n\n\n\n

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Send Us<\/strong><\/p>\n\n\n\n

Your order details
A clear description of the issue Photos taken as soon as the bouquet was received<\/p>\n\n\n\n

Contact Blush Forever within 2 hours of delivery so we can assess the order properly.<\/p>\n\n\n\n

Need help with an order?<\/p>\n\n\n\n

Send your order details and a clear photo so we can review the issue.<\/p>\n\n\n\n

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