{"id":2813,"date":"2026-06-16T08:58:57","date_gmt":"2026-06-16T06:58:57","guid":{"rendered":"https:\/\/blushforever.co.za\/?page_id=2813"},"modified":"2026-07-04T06:46:34","modified_gmt":"2026-07-04T04:46:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/blushforever.co.za\/index.php\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"wp-block-cover wp-duotone-unset-2\" style=\"border-style:none;border-width:0px;min-height:20%;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"2038\" height=\"754\" class=\"wp-block-cover__image-background wp-image-1314 size-full\" alt=\"\" src=\"https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2.png\" data-object-fit=\"cover\" srcset=\"https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2.png 2038w, https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2-300x111.png 300w, https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2-1024x379.png 1024w, https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2-768x284.png 768w, https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2-1536x568.png 1536w, https:\/\/blushforever.co.za\/wp-content\/uploads\/2026\/05\/FB-BANNER-2-600x222.png 600w\" sizes=\"auto, (max-width: 2038px) 100vw, 2038px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-40 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group is-style-default has-base-color has-text-color has-link-color wp-elements-2a65ebe5a8ad33c860c88028dc848171 is-content-justification-left is-layout-flex wp-container-core-group-is-layout-602f1b93 wp-block-group-is-layout-flex\" style=\"border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;min-height:0px;margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-29192286 wp-block-group-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<h2 class=\"wp-block-heading is-style-text-subtitle is-style-text-subtitle--1\" style=\"font-size:6vw\"><strong>Blush Forever FAQs<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Clear answers about Durban flower delivery, rose bouquets, same-day orders, custom requests, payments, and bouquet care.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<style data-wp-block-html=\"css\">\n.bf-home-faq {\n  display: flex;\n  flex-direction: column;\n  gap: 32px;\n}\n\n.bf-home-faq__group {\n  display: flex;\n  flex-direction: column;\n  gap: 14px;\n}\n\n.bf-home-faq__group h3 {\n  margin: 0 0 6px;\n}\n\n.bf-home-faq__item {\n  margin-bottom: 10px;\n}\n\n.bf-home-faq__item:last-child {\n  margin-bottom: 0;\n}\n<\/style>\n\n<section class=\"bf-home-faq\" aria-label=\"Blush Forever frequently asked questions\">\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Delivery Areas<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Where does Blush Forever deliver?<\/summary>\n      <p>Blush Forever delivers fresh floral products across central Durban and selected surrounding suburbs.<\/p>\n      <p>Supported areas may include Durban CBD, Glenwood, Westville, Sydenham, Bulwer, Congella, Wilson\u2019s Wharf, Musgrave, Overport, Puntans Hill, Morningside, Essenwood, Windermere and selected nearby areas.<\/p>\n      <p>Delivery availability is confirmed during checkout based on the selected area.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>How is delivery calculated?<\/summary>\n      <p>Delivery is calculated during checkout based on the delivery area, order details and available delivery method.<\/p>\n      <p>The final delivery option will be shown before payment is completed.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What happens if my suburb is not listed?<\/summary>\n      <p>Some Durban areas may still be available by manual confirmation.<\/p>\n      <p>You can continue through checkout or contact Blush Forever before ordering to confirm whether delivery is possible for your area.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Why do I need to enter a delivery area before viewing products?<\/summary>\n      <p>The delivery area affects available delivery options, timing and product availability.<\/p>\n      <p>Entering the area first helps guide you toward products that suit your order.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Delivery Timing<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Can I choose my delivery date?<\/summary>\n      <p>Yes. You can select your preferred delivery date during checkout.<\/p>\n      <p>For birthdays, anniversaries, events, sympathy flowers and planned gifts, ordering in advance gives the best result.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Do you offer same-day delivery?<\/summary>\n      <p>Same-day delivery may be available depending on flower availability, preparation time, delivery area and courier availability.<\/p>\n      <p>Where same-day delivery is available, it will depend on the order details and available delivery capacity for that day.<\/p>\n      <p>Next-day or scheduled delivery is recommended for the best result.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Can I choose an exact delivery time?<\/summary>\n      <p>Blush Forever works with delivery windows rather than exact minute-by-minute delivery times.<\/p>\n      <p>This gives enough room for preparation, traffic, safe handling and delivery movement during the day.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What happens if the recipient is not available?<\/summary>\n      <p>Please provide a delivery address where someone can receive the order during the selected delivery window.<\/p>\n      <p>If the recipient is unavailable, delivery may be delayed, redirected or require further instruction. Additional delivery attempts may carry extra costs depending on the situation.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Can I order in advance?<\/summary>\n      <p>Yes. Advance orders are recommended for birthdays, anniversaries, graduations, sympathy flowers, events and larger arrangements.<\/p>\n      <p>Ordering early gives more time to confirm flowers, styling and delivery requirements.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Ordering Process<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What happens after I place my order?<\/summary>\n      <p>After checkout, you receive your order details and delivery information.<\/p>\n      <p>Blush Forever may contact you if anything needs to be confirmed before delivery.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Can I change my order after payment?<\/summary>\n      <p>Order changes are best requested as early as possible.<\/p>\n      <p>Once flowers have been sourced, prepared, packed or scheduled for delivery, changes may not be possible.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What kind of products does Blush Forever sell?<\/summary>\n      <p>Blush Forever sells curated rose bouquets and gift-ready floral products for Durban delivery.<\/p>\n      <p>The range focuses on fresh roses, professional wrapping, clear product options and occasion-based ordering.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Do you show stem counts?<\/summary>\n      <p>Stem counts are shown when the product is sold as a specific rose-count item.<\/p>\n      <p>Most products are presented by visual style, occasion and size impression rather than stem counting.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Product Photos &amp; Flower Availability<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Will my order look exactly like the photos?<\/summary>\n      <p>Product photos show the intended style, colour direction, presentation and visual outcome.<\/p>\n      <p>Fresh flowers may vary slightly depending on season, stem size, bloom stage and availability.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Why do some products vary slightly?<\/summary>\n      <p>Flowers are natural products.<\/p>\n      <p>Rose shade, stem size, bloom stage and filler availability can change depending on the season and available stock. Blush Forever focuses on matching the intended look and presentation of the product.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What is the difference between standard and premium florals?<\/summary>\n      <p>Standard florals usually suit smaller bouquets, vase displays and simpler gifting.<\/p>\n      <p>Premium florals usually use larger, higher-impact blooms and stronger presentation. They are better suited to larger arrangements and luxury gifts.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>How fresh are the roses?<\/summary>\n      <p>Orders are prepared for scheduled delivery with freshness, wrapping, hydration and transport in mind.<\/p>\n      <p>Fresh flowers should be placed in clean water as soon as possible after delivery.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Flower Care<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>How should I care for my roses?<\/summary>\n      <p>Place roses in clean water as soon as possible after delivery.<\/p>\n      <p>Trim the stems at an angle, remove leaves below the water line and keep the bouquet away from heat and direct sunlight. Refresh the water regularly to help the flowers last longer.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Custom Bouquet Requests<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Do you make custom bouquets?<\/summary>\n      <p>Yes. Custom bouquet enquiries are available.<\/p>\n      <p>Custom requests usually need advance notice so we can confirm flower availability, colour direction, wrapping style, budget and delivery requirements.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Can I send a reference photo for a bouquet?<\/summary>\n      <p>Yes. You can send a reference photo for a custom bouquet enquiry.<\/p>\n      <p>Blush Forever will use it as styling guidance and confirm what is possible based on flowers, timing, budget and delivery requirements.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Can I request custom colours or wrapping?<\/summary>\n      <p>Yes. Custom colour and wrapping requests are available depending on timing, flower availability, wrapping style and budget.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Payments &amp; Checkout<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>How do I pay for my order?<\/summary>\n      <p>Payments are processed through supported checkout payment options such as card, PayFast, Yoco or Instant EFT where available.<\/p>\n      <p>Blush Forever does not manually collect card details over chat.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Are your online payments safe?<\/summary>\n      <p>Yes. Payments are processed through supported checkout providers.<\/p>\n      <p>Card details are not collected manually by Blush Forever.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>Problems, Refunds &amp; Resolutions<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What if there is a problem with my order?<\/summary>\n      <p>Contact Blush Forever as soon as possible after delivery and include your order details with clear photos of the product as received.<\/p>\n      <p>The order will be assessed and a suitable resolution may be offered where appropriate.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>What resolutions are available?<\/summary>\n      <p>Where appropriate, Blush Forever may offer a replacement, equivalent alternative, partial refund, refund or store voucher.<\/p>\n      <p>The suitable option depends on the issue, timing, product type, delivery condition and available stock.<\/p>\n    <\/details>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Why should issues be reported quickly?<\/summary>\n      <p>Fresh flowers can be affected by heat, handling, storage and water conditions after delivery.<\/p>\n      <p>Reporting an issue quickly helps us assess the product condition fairly.<\/p>\n    <\/details>\n  <\/div>\n\n  <div class=\"bf-home-faq__group\">\n    <h3>About Blush Forever<\/h3>\n\n    <details class=\"bf-home-faq__item\">\n      <summary>Who operates Blush Forever?<\/summary>\n      <p>Blush Forever is a Durban flower delivery brand operated as the trading name of AEZR HOLDINGS (Pty) Ltd.<\/p>\n      <p>The business focuses on curated floral products, gift-ready presentation, secure checkout, clear delivery expectations and local service quality.<\/p>\n    <\/details>\n  <\/div>\n\n<\/section>\n\n\n\n<div class=\"wp-block-group alignfull has-base-color has-text-color has-link-color wp-elements-1478b2e674556156b9604580bd2039f2 is-vertical is-content-justification-right is-nowrap is-layout-flex wp-container-core-group-is-layout-92cfa919 wp-block-group-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-columns are-vertically-aligned-bottom is-layout-flex wp-container-core-columns-is-layout-794e3cfa wp-block-columns-is-layout-flex wp-block-hidden-mobile\">\n<div class=\"wp-block-column is-vertically-aligned-bottom has-global-padding is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-fd14011b wp-block-column-is-layout-constrained\" style=\"border-style:none;border-width:0px;border-top-left-radius:25px;border-top-right-radius:25px;border-bottom-left-radius:25px;border-bottom-right-radius:25px;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--20)\">\n<a href=\"javascript:history.back()\" class=\"bf-back-btn\">Back<\/a>\n\n<style>\n  .bf-back-btn {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 110px;\n    height: 38px;\n    background: #111;\n    color: #fff;\n    border-radius: 999px;\n    font-family: inherit;\n    font-size: 15px;\n    font-weight: 600;\n    text-decoration: none;\n    line-height: 1;\n    cursor: pointer;\n    border: none;\n  }\n\n  .bf-back-btn:hover {\n    background: #000;\n    color: #fff;\n  }\n\n  .bf-back-btn:active {\n    transform: scale(0.98);\n  }\n<\/style>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delivery Areas Where does Blush Forever deliver? Blush Forever delivers fresh floral products across central Durban and selected surrounding suburbs. Supported areas may include Durban CBD, Glenwood, Westville, Sydenham, Bulwer, Congella, Wilson\u2019s Wharf, Musgrave, Overport, Puntans Hill, Morningside, Essenwood, Windermere and selected nearby areas. Delivery availability is confirmed during checkout based on the selected area. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"footer-only","meta":{"iawp_total_views":0,"footnotes":""},"class_list":["post-2813","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/pages\/2813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=2813"}],"version-history":[{"count":28,"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/pages\/2813\/revisions"}],"predecessor-version":[{"id":4306,"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/pages\/2813\/revisions\/4306"}],"wp:attachment":[{"href":"https:\/\/blushforever.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=2813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}